Third Party Support

Server and Desktop support

In today's complex business environment companies are faced with continuous technology and industry changes that are directing increased pressure on IT departments and associated budgets. IT professionals have to be flexible enough to be able to react to these changes quickly and efficiently to ensure that networks remain operational. POINT systems offer their clients with a full range of Server and Desktop support services that can be utilised to fulfil their ever changing network requirements.

Experienced hands

Refined from many years experience in the Server and Desktop support arena POINT systems have customised a dedicated range of installation, maintenance, solution design and consultancy services across a wide range of leading Server and Desktop devices.

This knowledge and expertise is a resource made available to all our clients to ensure they can meet their ever changing network requirements. POINT systems have the necessary staff across Service Support, Service Delivery and Professional Services to respond to all types of Server and Desktop incidents and requests.

Server support

POINT systems design, install and maintain leading edge Server systems installations across all kinds of vertical markets on behalf of their clients. Security, availability and stability is recognised as critical criteria when delivering any level of Server support from installation, configuration, design and support as we realise the importance of this element within any installed configuration.

POINT systems are able to provide support and maintenance across legacy, current and emerging products and technologies which all form a substantial part of POINT systems' support base today. Wintel through to enterprise such as low end Prolients to high end SUN and storage equipment are all supported and maintained under the POINT systems support portfolio.

Desktop support

Desktops are very much an integral part of all businesses these days with many being set up to be the access point to much more complex underlying business systems and applications. Just like with these critical systems it is important to have the necessary levels of support in place should anything go wrong with your Desktop environment. This is where POINT systems can really make a difference with their comprehensive infrastructure of Desktop services that provides elements that include full incident lifecycle around hardware break/fix and installs, moves and changes.

Service desk

With increasing business process and the dependency on IT services and IT infrastructure, it has never been more important to ensure that changes to the infrastructure are managed with minimal impact to the installed estate. What's more, you need a detailed understanding of the business impact of an outage as well as the ability to control the process to execute upgrades and changes flawlessly and maintain service availability and service performance to the agreed levels.

POINT systems Service desk is a comprehensive, scalable IT Service desk designed to provide a 24/7 support service to their Customers. Using the POINT systems Service desk ensures you can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. The Service desk also provides effective controls for your critical service support and service delivery processes.

Coverage

Providing support to Customers across the whole of the UK and Ireland with strategic support resource throughout mainland Europe ensures that POINT systems continues to be the number one choice in network support. The depth of support across these areas also enables POINT systems to provide very competitive response and break/fix times on all SLA's no matter the location or technology type. Being vendor independent with a wide range of leading vendor accreditations means all POINT systems' Customers can utilise a vast resource of technical skills and knowledge base.

Benefits of partnering with POINT systems:

  • Highly qualified teams of support engineers
  • 'Return to service' - up to latest back up
  • Rapid Response Team for critical support options
  • Latest and up to date accreditations
  • One single SLA or SLA's to suit
  • Multi-vendor, HP, Dell, Toshiba, VMware, Sun, IBM
  • 24/7 Service desk
  • Up to 2hr response time

Accreditations and vendors:

  • Microsoft Certified Partner

Accreditations include:

  • MCSE
  • MCP
  • VMware

Supported Vendors

Comms

Servers

PCs & Laptops

Printers

Allied Tesyn Acer Acer Brother
IBM Clone Clone Printronix
Juniper Compaq Compaq Canon
Axis Dell Dell QMS
Lucent Fujitsu Fujitsu Epson
Baystack Gateway Gateway Tally
Netgear Hewlett Packard Hewlett Packard Fujitsu
Cabletron/Enterasys IBM IBM Tektronix
Netscreen Toshiba Toshiba Genicom
Chase Sun Samsung Xerox
Newbridge Sony Hewlett Packard
Cisco Zebra
Nokia IBM
Draytek Kyocera
Nortel Lexmark
Check Point Newbury Data
Perle OKI
Extreme Panasonic
Planet
Gandelf
Watchguard
Hewlett Packard
Zyxel
3Com

Engineer levels

Level 1

Entry level grade for junior engineers.
Working to CCNA/MCDST/A+ with field experience.
Can handle basic fault finding hardware/software.

Level 2

CCNA/MCSA qualified with field experience and at least 2-3 years field experience.
Can handle fault finding on a wider range of equipment, installation and configuration of OS.
Dell DSP.

Level 3

CCNP/MCSE qualified with at least 3-4 years field experience, complex fault finding, basic system design.
Dell DSP.

Level 4

At least CCNP/MCSE level with over 4 years field experience, project management, complex fault finding, complex system, 3rd line. Broad skill set.
Leadership skills.
IBM System X Certified.

Level 5

CCIE/MCSE+MCT Consultant Level with 6+ years field experience.
As above plus Team Leader, Pre Sales. Area of specialisation. Prepare and implement training.
HP Blade Centre ASE. VMware VCP.

Level 6

CCIE qualified for VOIP/Security. As above plus TeamLeader, Pre Sales.
Area of specialisation.
Prepare and implement training.

What do I do next?

Call us on 01625-531-851 or you can contact us by mail here..>>

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